There are several key performance metrics (KPIs) that are important for ecommerce companies to track. Some of the most important ones include:
- Revenue: This is a crucial metric for any business, and ecommerce companies are no exception. Tracking revenue helps businesses understand how much money they are bringing in and whether their sales are increasing or decreasing over time.
- Conversion rate: The conversion rate is the percentage of visitors to a website who make a purchase. It’s an important metric for ecommerce companies because it helps them understand how effective their sales and marketing efforts are at turning visitors into customers.
- Average order value (AOV): The average order value is the average amount of money that a customer spends per purchase. It’s important for ecommerce companies to track this metric because it can help them understand how to increase customer spending and improve profitability.
- Customer acquisition cost (CAC): CAC is the cost of acquiring a new customer, and it’s important for ecommerce companies to track this metric to understand the efficiency of their marketing and sales efforts.
- Customer lifetime value (CLV): CLV is an estimate of the total value that a customer will bring to a business over their lifetime. It’s important for ecommerce companies to track this metric because it helps them understand the long-term value of their customer base and how to maximize it.
- Return on investment (ROI): ROI is a measure of the profitability of an investment or business activity. It’s important for ecommerce companies to track this metric to understand the efficiency of their marketing and sales efforts and to identify areas where they can improve.
- Traffic: Ecommerce companies should track the number of visitors to their website, as well as the sources of that traffic (e.g. organic search, paid advertising, referrals). This helps them understand how well their website is performing and where they should focus their efforts to drive more traffic.
- Customer satisfaction: Ecommerce companies should track customer satisfaction to understand how well they are meeting the needs and expectations of their customers. This can be done through surveys, customer reviews, and other methods.